Information, Policies, and FAQs

Plan Your Stay

Whether you're visiting for a weekend escape or an extended mountain retreat, we want your experience at Solara Resort to be smooth and enjoyable. Below, you'll find helpful information about arrival and departure times, how to get here, our pet-friendly policies, and frequently asked questions.

Please note that Bellstar manages a collection of independently owned suites within Solara Resort. For a seamless experience and full access to Bellstar’s services and amenities, we recommend booking directly with Bellstar Hotels & Resorts.

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Arrival, Departure, and Facility Hours of Operation

CHECK-IN TIME

  • Check-in time is from 4pm. This allows us time to help ensure your safety through enhanced cleaning measures.

  • Self check-in is required. We do not operate an on-site front desk. Guests will receive check-in instructions and a secure access code through our online guest app.

CHECK-OUT TIME

  • Check-out time is 10am. This allows us time to help ensure your safety through enhanced cleaning measures.

ACCESSIBILITY

  • Solara Resort is not universally wheelchair-accessible; please contact our service team to inquire about potential limitations.

POOL & HOT TUB

  • The resort pool and hot tub are open from 8am - 10pm.

FITNESS CENTRE

  • There is a fitness centre on-site with access through One Wellness. Hours of operation may vary; please contact One Wellness to confirm hours if needed.

Pet-Friendly Accommodations

Bellstar Suites at Solara Resort have a few select pet-friendly rooms and they are subject to availability.  Please contact our guest services team to check the availability of our limited pet-friendly 2-bedroom units and our pet policy. Please note that pet-friendly accommodation must be confirmed with the booking agent prior to arrival. Bellstar reserves the right to refuse any pet not previously confirmed prior to booking.  A $500 per stay cleaning fee may be charged for any pets in non-pet friendly designated suites.  Special requests such as floor or building requests are not guaranteed if booking a pet-friendly suite.

  • Pet Size Allowed: Small - 40lbs or less

  • Pet Guest Fee: $25 per night (up to $100 per stay)

  • Pet Types Allowed: Dogs and cats only

  • Allowed Pets per Unit: 1 pet maximum for all available room types

  • Leashes Required

  • No Seasonal Restrictions

  • Additional Pet Policies: Noise from pets must not interrupt the quiet enjoyment of other guests at the resort. The owner of the pet accepts full responsibility for any damage or harm caused by their pet while on resort premises. All pet waste must be picked up immediately by the pet owner and disposed of in a waste container (failure to pick up after a pet may result in the eviction of the pet or additional housekeeping fees being charged to the pet owner). Pets exhibiting aggressive behavior towards other pets or guests will be asked to vacate the resort. Non pet friendly suites found to have unregistered pets will be subject to additional cleaning fees.

Getting Here

Plan your trip to Canmore and immerse yourself in the natural splendour of the Bow Valley and Canadian Rocky Mountains. Whether you choose to fly, take a shuttle, or drive, the journey will be worth it.

Solara Resort is located at 187 Kananaskis Way, Canmore, AB.

From Calgary, Solara is approximately a 1-hour drive. From Edmonton, it’s a 4-hour drive. From Vancouver, it’s a 9.5-hour drive.

HOW TO GET HERE

  • The nearest international airport to Canmore is Calgary International Airport (YYC), located approximately 122 kilometres (76 miles) east of Canmore.  Upon arrival at Calgary Airport, you have a few options:

  • Several car rentals companies are available at Calgary Airport. From the airport, take AB-2 South and then transition to AB-1 West towards Canmore. Please note that it's always a good idea to check road conditions and weather forecasts before you start your journey, especially during winter months when driving conditions can be challenging. We recommend planning your trip accordingly and allowing extra travel time if needed.

  • Vivo Green - Calgary Airport to Canmore Shuttle

    Sit back, relax, and get dropped off right at Solara Resort with Vivo Green. With multiple daily shuttles picking up at the Calgary Airport, you can book a one-way or round-trip shuttle here.

    View other shuttle options here.

    AM/PM Limo & Party Bus - Airport Shuttle Express

    Get picked up from the airport in style with AM/PM Limo’s Cadillac or town car service to provide you with comfortable and private transportation. Call or email Sean Horvath to book and mention that you’re a Bellstar Solara Resort guest for 10% off.

FAQs

  • No, these are privately managed units and do not have access to a front desk. Check-in is self-service, and all arrival instructions will be provided via our guest app. Our team is available by phone or email if assistance is needed.

  • You will receive check-in instructions and a secure door code before your arrival via email and our online guest portal. Check-in time is 4 p.m. and check-out is 10 a.m.

  • Yes, guests have access to shared Solara Resort amenities including the pool, hot tub, and fitness centre. Hours of operation are provided in your check-in guide.

  • No, daily housekeeping is not included. A standard cleaning fee is charged per stay, and the suite will be cleaned before your arrival and after your departure.

  • Suites include a full kitchen with basic cookware, dishes, glassware, and utensils. We also provide starter supplies like dish soap and paper towels.

  • Yes, each unit includes one underground parking stall. Additional visitor parking may be available but is not guaranteed.

  • Only select two-bedroom suites are pet-friendly. Please confirm availability prior to booking and review the pet policy.

  • Our support team is available by phone, email, or chat through our online guest app. Contact information is provided in your pre-arrival instructions.

  • We do our best to accommodate requests, but they are based on availability and may include an additional fee.

  • No, these units are individually owned and managed vacation rentals located within the Solara Resort property. They are not part of a traditional hotel operation.